Frequently Asked Questions

We created ClimateRight because we prioritize family, which always includes our furry friends. We wanted to find a way to provide heating and cooling in tight spaces where it might not otherwise be possible or safe to do so. Because of this, we want to help you as much as we can in understanding your unit, its capabilities, and its limitations. Referring to this guide in addition to your owner’s manual will help insure that you and your entire family will get the most out of your ClimateRight unit.

General

How do I know which unit I should choose?

You should choose your unit based on the size of your structure in cubic feet (height X width X length). If you don’t know the exact size of your structure, it’s always best to err on the side of caution and choose the unit with more power. Keep in mind that each unit provides power up to a certain point, which means that it won’t always be running at peak power just because it can. If you have more questions about choosing a unit or your specific needs, you can always use our “contact us” option located at the bottom of our website to communicate directly with a ClimateRight representative.

Are there temperatures too extreme for my unit to handle?

Yes! ClimateRight units are designed to provide supplementary heating, which means that you should consider your specific conditions and needs. If you are heating a structure in which you live, always make sure that you have insulation installed and a primary or backup method of heating, such as a space heater or fireplace. Likewise, if you are heating a structure in which your pets live, consider a ClimateSafe 200 heat for outdoor pet houses. If your unit is exposed to outside temperatures below 40°F, it will automatically enter Freeze Protection mode. For more information about Freeze Protection mode, visit our “Freeze Protection” page.

Similarly, though much more unlikely, your unit may enter Freeze Protection mode if outside temperatures are higher than 110°F. In this instance, humidity levels are the greatest factor in ice forming on your unit. You may be alright in a very dry location with extremely high temperatures, such as desert setting, but if you are in a very humid environment, you will likely see ice forming on your unit.

Why are there space limitations for each unit? If I buy a smaller unit, won’t it just be less powerful and maybe not condition my air as much as I’d like?

Temperature ranges are extremely important as they ensure your unit keeps working when you need it! If you use your unit to condition air in a larger area than is listed as its limit, you will cause your unit to work overtime. This means that the unit will not work as efficiently or effectively, and it will likely enter Freeze Protection mode and shut down temporarily to complete the defrost cycle. Visit our “Freeze Protection” page for more information about Freeze Protection Mode.

Which accessories are most popular?

The most popular and practical accessory is the Wired Remote Thermostat. While the remote that comes with your unit will be used to control all of its settings, it will only work if there is a direct line between the unit and the remote as the remote is an infrared remote. This means that you will not be able to control your unit from inside. As your unit will be outside, many customers also end up purchasing the Wired Remote Thermostat. The thermostat easily attaches to your unit through the hose that connects to its air intake. You can then install the thermostat to your wall as you would with a central heating and cooling thermostat and control the unit from inside.

Why won’t my unit turn off?

Your unit runs in cycles. If you press the off button and it doesn’t turn off right away, don’t worry. It is in the middle of a cycle and will shut down after it’s finished. Sometimes this may take a few minutes.

Why didn't I receive a plug with my CR12000SACH?

Your unit is much more than a simple air conditioner or space heater. It’s a specially designed combination unit that actually turns conditioned air into heat. It does this by using a heat pump. When your unit becomes stressed from an overload, the heat pump can no longer function up to speed, and your unit goes into Freeze Protection mode. Read on to understand more about this function and why it protects both you and your unit.

What is Freeze Protection mode?

Freeze protection comes into play when outside temperatures become too extreme for your unit to convert cold air into heat. The heat pump takes cold air from outside, extracts whatever heat it can, and then pushes that hot air into your structure. When the air outside is too cold (typically below dew point), the moisture in it will actually turn into ice and freeze onto your unit. Freeze protection is the internal safety system in your unit that recognizes the ice and starts melting it.

Why does my unit enter Freeze Protection mode?

As ice builds up on your unit, it will become less efficient, to the point you may notice a dramatic drop in its heating capabilities. In some instances, ice formation may even cause permanent damage to your unit. As you can see, freeze protection is absolutely necessary in protecting your unit from ice so you don’t have to!

How long will my unit stay in Freeze Protection mode?

Your unit will remain in freeze protection mode until all of the ice has melted.

How do I know if my unit is in Freeze Protection mode?

One of the first things you’ll notice is that the unit isn’t heating up your structure anymore, and you’ll realize the fan is no longer running. Your unit will also show and E3 error code.

How can I stop my unit from going into Freeze Protection Mode?

While there is no way for you to turn off the freeze protection as it’s a safety feature, there are certainly measures you can take to make it less likely your unit will need to go into freeze protection or predict when it will go into freeze protection so that you can be prepared with a backup heat source while waiting for it to complete its defrosting cycle. Factors at play are:

1. The outdoor temperature and humidity (lower temperatures and higher humidities make       it more likely ice will form on your unit)

2. The amount of heat you’re trying to produce (how hot you’re trying to make the air inside of your structure; more heat equals a greater chance ice will start to form on your unit.)

3. The condition of the heat pump system itself